NSW Department of Planning, Housing & Infrastructure (DPHI)
THE CHALLENGE
The NSW Department of Planning, Housing & Infrastructure (DPHI) oversees a suite of websites built on Sitecore and required support to extend the capacity of their internal digital team. PING was appointed initially to provide backup Sitecore support services but quickly were involved in some of the most technical and demanding Sitecore consulting work, quickly becoming the department’s trusted partner for tackling complex challenges and helping the in-house team deliver with confidence.
The websites included:
• environment.nsw.gov.au
• epa.nsw.gov.au
• planning.nsw.gov.au
• nationalparks.nsw.gov.au
• ipcn.nsw.gov.au
• climatechange.environment.nsw.gov.au
• mtpenangparklands.nsw.gov.au
• governmentarchitect.nsw.gov.au
THE SOLUTION
Over six years, PING has worked closely with DPHI across a wide range of digital projects. This includes user interface and experience updates, support for Azure hosting environments, and infrastructure architecture planning. PING has also led integrations with ArcGIS for mapping, built out CI/CD frameworks to support development workflows, and contributed to mobile application improvements. Throughout the engagement, we have provided ongoing advice and delivery across Sitecore and broader design and implementation efforts, embedding deep design and technical capability into each project.
THE RESULTS
Through a series of ongoing engagements, PING has delivered a series of Sitecore-driven projects that met strict accessibility requirements and tight government timelines. Working within the constraints of public sector budgets, we have applied expertise, capabilities and design insights to help reduce long-standing technical debt and supported internal teams to push projects forward. The result? Reliable, WCAG-compliant websites built with a focus on usability and long-term maintainability for all NSW visitors.
Core Projects:
• Azure Hosing of 7 Sitecore websites
• Sitecore Enhancements of EPA website
• Sitecore Enhancements of EPA website
• NPWS Mobile App enhancements
• NPWS Education subsite UX/UI enhancements
• EPA Print Style sheets
• Save our Species Sitecore enhancements
• NSW Planning site Sitecore enhancements
• Interactive maps for the NSW Planning site
• UX/UI enhancements to the NSW Estuaries sites
• IPCN Sitecore Form enhancements
• Water for the Environment Sitecore Form enhancements for the Map Project
• EPA Community Recycling Map
• Machinery of Government Design changes in line with Digital Design guides
Services Provided
- Discovery & Scoping
- UX / UID
- User Testing
- Solution Architecture
- Sitecore Development
- Front-End Development
- Systems Integration
- Project Management
- Azure Managed Services